If ‘Retry Upload’ was not successful, the guest should try step 6. If ‘Retry Upload’ was successful, the guest should repeat steps 4-5 for any other file types with the ‘Error: Unfinalized track’.
Dropvox uploading audio stuck download#
The host should then be able to download the guest’s file from their view of the Recording Page. If successful, the file should start uploading to the Recording Page and then change to solid blue when the upload has finished. The guest clicks Retry Upload on the pop-up. The guest clicks on the file type that has the red ‘Error: Unfinalized track’.
The guest enters the recording page by clicking the Join Recording button in the green room. The guest opens the recording link on the same computer and browser they used to record. The host sends the guest the recording link. When the ‘Error: Unfinalized track’ is not in the most recent recording in the episode the link will be formatted - // When the ‘Error: Unfinalized track’ is in the most recent recording in the episode or when there is only one recording in the episode the link will be formatted - / The host needs to locate the episode and recording that has the ‘Error: Unfinalized track' on the guest’s file(s), copy the URL for that recording from their browser’s address bar, and send that link to the guest. It is recommended to try troubleshooting within 24 hours of when the episode was recorded and the sooner, the better. The sooner the guest tries troubleshooting, the better chance they have to get their file(s). The guest should not clear their browser’s cache or cookies. 'Error: Unfinalized track' can be troubleshooted if the guest did not use an incognito or private browser window to record. The guest needs to do troubleshooting steps themself from the same computer and browser they used to record because any local backups of the file(s) are stored on their computer i.e, the host cannot do the guest’s troubleshooting steps for them.
Troubleshooting For Guest Files Important Points a company, university, hotel) that blocks the upload. Host or guest is doing the recording from a network that has strict security settings (e.g.
The guest leaves the Recording Page before getting the confirmation popup that their files have fully uploaded. Host or guest experiences a temporary disruption to the internet connection such as a disconnection or outage. Host or guest has a slow or unstable internet connection. Unfinalized tracks are usually caused when something interrupts the file upload.
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